• Check whether your internet connection is proper (including cable socket and phone line), if your line is used or open by another phone, your connection will failed.
• Once you're connected to internet, check whether you can surf web site outside of your country (for example, you're in Singapore, you can try to surf web site such as http://www.aol.com, http://www.cnn.com, http://www.microsoft.com)
• Try to reconnect them again
• Check your connection speed, if it is less than 33.6Kbps, it maybe slow for certain lesson required more time to download animation. Be patient.
• If you're using broadband connection, check your power status of the router and all the cables are connected properly. You may need to restart the router or reset them.
• You will not be able to do much if internet networks are busy. Be patient and try again later.

• If you're using Internet Explorer (IE), check it is version 5.x and above. You can goto your browser top and click "Help", "About Interner Explorer".
• Under IE "Tool" - "Internet Options", make sure you enable multimedia portion to play animations and sounds
• If you're using Netscape Navigator (NN), check it is version 7.x and above.
• If you're using FireFox (FF), check it is version 5.x and above
• It is best for you to have different browsers around, such IE, NN and FF as in some cases, it is doesn't work for one but it works for the other. At the least, you can choose the one is working and try to figure why the other is not
• If you ISP (Internet Service Provider) required you to setup proxy, please follow their setting accordingly.
• A key point to take note, be patient to wait for your computer to response. There are many cases that human inputs are  too fast and the PC cannot react, as a result, it will hang up !

• If you computer cannot display the full screen, especially the whiteboard frame after your adjustment; check your computer display setup.
• We optimized for 800x600 setup, you'll need to go to "My Computer", select "Control Panel", Select "Display" and under setting, choose 800x600.

• If your password is invalid when you login, try to check the spelling and do again with all small letters or all blocks letters (usuaully it does not matter)
• If the problem persist, it could be your password expired or setup at server end, contact us immediately
• In some cases, due to intruder or secruity reason, password maybe changed.
• Contact us for more information and new password.

• If you cannot see any animation at the whiteboard white you clicked and waited for a while. Please check whether you've Plugin such as Flash Player installed.
• Try to download Flash Player from Adobe and install it.

When you encounter problem cannot be solved, please email to us at : uniqarts@yahoo.com, and please state the following information so that we can take a closer look:

• Your Name and courses signed
• Your computer type (PC or MAC)
• Your browser type and version
• Your Internet Service Provider
• Dial-up or broadband speed
• The problem that you faced
• Please send us your phone contact as well as a valid email address
• Telephone: 65-6344 1670
• Alternative email: uniqarts@gmail.com